faq_beta

- Mobile Device Requirements

- Supported Browsers

- Network Speed Requirements

- Network Connection Requirements

- Network Speed Requirements

- Firewall and Network Address Translation (NAT) Support

- Running Windows Firewall or Antivirus Programs

- Where can I find my SeeVogh meeting log file?

- SeeVogh starts but fails when it attempts to display the meeting.

- SeeVogh starts but hangs while loading somewhere between 56 and 100 percent complete.

- How do I remove the SeeVogh directory on my Windows PC?

- How do I remove the SeeVogh directory from a Macintosh PC?

- How do I remove the SeeVogh directory from my Linux PC?

- How do I download the SeeVogh Player?


 
 

The following links are for the Java client only.


- Java Software Requirements

- SeeVogh does not start (or starts and hangs) on my Windows PC.

- SeeVogh does not start (or starts and hangs) on my Mac running OS X version 10.6 or earlier (with Java 1.6 or lower).

- SeeVogh does not start (or starts and hangs) on my Mac running OS X version 10.7 or later (with Java 1.7).

- SeeVogh does not start (or starts and hangs) on my Linux PC

- Is there a quick way to determine if my system will run the Java version ofSeeVogh?

- How do I remove SeeVogh from my Windows PC including removing it from my Java web cache?

- How do I remove SeeVogh from my Macintosh PC including clearing it frommy Java web cache?

- How do I remove SeeVogh from my Linux PC including clearing it from my Java web cache?

 

Personal Computer Hardware and Operating System Requirements

To run SeeVogh properly, your computer or mobile device should fulfill certain minimum hardware requirements, especially if you intend to send and receive quality video and audio. At a minimum your computer should have the following:

An Intel Core™ Duo CPU or better or AMD equivalent

Microsoft Windows (XP, Vista, 7 or 8)

Mac OS X (10.5 or higher)

Linux distribution (not older than 2 years if possible)

A microphone and speakers

A web camera is optional, but highly recommended and can be either built-in, or connected via a USB port or an HDMI connection to a video grabber card.

 

 

 

Mobile Device Requirements

SeeVogh supports Apple’s iOS devices version 4.3 or later on either an iPad 2 or iPhone 4S or later.
For Android devices (phones or tablets), SeeVogh requires operating system version 2.3.2 or later and API level 9 or later with at least a dual-core microprocessor.
SeeVogh will run better on mobile devices connected via Wi-Fi than on most carrier networks. Earphones are recommended for use on mobile devices.

 

 

 

Supported Browsers

SeeVogh client can be started using any browser (Internet Explorer, Firefox, Chrome, Safari and Opera). Some browsers will need to be configured to permit JavaScript to run.
This could require the installation or update of the browser’s Java plugin. Currently, Firefox is the easiest to use as it runs JavaScript as a standard configurations.
Other browsers may require users to turn on JavaScript capability within the configuration controls of the browsers.

 

 

 

Network Speed Requirements

A reliable Internet connection with a minimum of 1-megabit per second download speed and a 256-kilobit per second upload speed is required.

 

 

 

Network Connection Requirements

A hard-wired Internet connection is preferred when connecting a PC other than a mobile device since SeeVogh streams each tile to the desktop unlike other solutions, WiFi may work for a single person but the high packet loss over WiFi makes HD videoconferencing a substandard experience on many PC.

 

 

 

Network Speed Requirements

An Internet connection of DSL speeds or better (1 Mbps download and 256kbps upload is a minimum requirement)

 

 

 

Firewall and Network Address Translation (NAT) Support

SeeVogh Hybrid Cloud works fine in a Network Address Translation (NAT) environment, the local or institute firewall (if any) should permit communication on UDP and TCP port 36015 both in and out. Your network administrator can open up these ports in your organization’s firewall. These settings are different for SeeVogh Research Network.

 

 

 

Running Windows Firewall or Antivirus Programs

With some versions of MS Windows the system or antivirus program will ask you whether to authorize or block the Internet access for some programs depending on your security settings. Please make sure that you authorize all programs started by the SeeVogh application.

How do I report a problem or provide feedback?

Please check for your question in our technical FAQs before you ask a technical question. Please click here to send an email to our technical support team or visit this page to leave a message. Please provide the following information for technical questions:

  1. Describe the problem including where and when it appears
  2. Your hardware platform including brand, model, operating system version and CPU
  3. Your browser type and version (i.e. Chrome version 29.0)
  4. Your version of Java (i.e. version 1.6)
  5. Attach the SeeVogh meeting log file if you were successful entering a SeeVogh meeting before the problem occurred. Click here for instructions on how to locate the SeeVogh meeting log file.

 

 

 

Where can I find my SeeVogh meeting log file?

Once your are running SeeVogh this file can be saved to any location from the SeeVogh menu by selecting Menu/About/Copy-Log-File. You will find the file at the following locations depending upon your operating system.

Windows WinXP, Vista, 7 & 8:

Type the following line into your Windows Explorer (File Manager)

%temp%

This will take you to the directory where you will find the log files. The most recent meeting log file is named “SeeVogh.log” previous meetings are numbered sequentially (i.e. SeeVogh.log.1, SeeVogh.log,.2 etc.) with older meetings having a higher number.

Mac: To locate the file follow the following steps

  1. Open Finder/Application/Utility/Terminal
  2. Copy and paste the following command into the Terminal application and hit “Enter”: open $TMPDIR
  3. The Finder will open showing the SeeVogh.log file

Linux: Use the /tmp command to find: ” ls -al /tmp/SeeVogh.log*”.

 

 

 

SeeVogh starts but fails when attempting to display the meeting.

If this happens it will likely occur after you have typed in your display name or you have accept your previous display name. The exact error message will vary, but OpenGL will be referenced in the text. The video component of the SeeVogh application requires the OpenGL 3D software engine version 1.5 or greater, which is supported by nearly all graphic chip sets sold in the past 4 years. If SeeVogh crashes or freezes attempting to join a meeting the probable cause is a graphic card that does not support OpenGL version 1.5 or greater. To solve this problem, download and install the latest version of your graphical card’s driver from the manufacturer. The three major graphic card manufacturers are listed below. Follow the appropriate manufacture’s link to update your graphic card driver.

NVidia

AMD (ATI)

Intel

 

 

 

SeeVogh starts but hangs while loading at a point somewhere between 56 and 100 percent complete.

Alternately you may see an error message saying, “The SeeVogh application is unable to connect to a server. See the technical FAQ on “Firewall and Network Address Translation (NAT) Support”. It is likely that you don’t have a port open on your firewall.

 

How do I remove the SeeVogh directory on my Windows PC?

  1. Open the “Command Prompt” by going to “Menu” and selecting “All Programs” and then “Accessories”.
  2. Type the following command without the quotes, “DEL /Q /S /F .SeeVogh*” and hit the “Enter” key

 

How do I remove the SeeVogh directory from a Macintosh PC?

  1. Open the Finder
  2. Go to the folder: Applications/Utilities
  3. Open the Terminal Window
  4. Type the following command without the quotes: “rm -rf ~/.SeeVogh*” and hit Enter

How do I remove the SeeVogh directory from my Linux PC?

  1. Open the Terminal (shell)
  2. Type the following command without the quotes, “rm -rf ~/.SeeVogh*”


 

How do I download the SeeVogh Player


The SeeVogh Player can be downloaded for free at this location. To activate the license after installation you must attend a live SeeVogh meeting. Detailed documentation on the use of this player and its editing, conversion and export features can be found in the documentation located here.

 
 
 



The follow section is for the Java client only.


 

Java Software Requirements

SeeVogh is a Java application, and require the Java virtual machine version 1.6 or higher be installed on your computer. To install Java on your computer:

  1. Go to the Java website at http://java.com
  2. Click on “Verify installation” to make sure that Java is installed or to get the latest version of Java
  3. If you don’t have Java or want the latest version (recommended), click on “Download” to get it

 

 

 

SeeVogh does not start (or starts and hangs) on my Windows PC.

 

  1. Click on the Windows menu buttonStart button
  2. Type “javaws -viewer” in the search field
  3. javaws -viewer

 

  1. In the “Java Control Panel” window close the “Cache Application Java” window if needed
  2. Cache Application Java

 

  1. Click on the “Network Settings…” under the “General” tab.
  2. Select “Direct Connection” under “Proxy Settings” and then click on “OK

 

 

 

SeeVogh does not start (or starts and hangs) on my Mac running OS X version 10.6 or earlier (with Java 1.6 or lower).

  1. Open the Finder Finder
  2. Go to the folder Applications/Utilities app/utilities
  3. Double click on “Java Preferences Java preferences
  4. Select the “Network” tab from the Java Preferences window
  5. Network Tab

  6. Click on the “Network Settings…” button
  7. Select the “Direct Connection” from the Proxy settings and then click on the “OK” button

 

SeeVogh does not start (or starts and hangs) on my Mac running OS X version 10.7 or later (with Java 1.7).

  1. Open the System Preferences System Preferences
  1. Click on the Java button from the Other sectionJava
  2. Select the “Security” tab from the Java preferences window
  3. Security Tab

  4. Click on the “Network Settings…” button
  5. Select the “Direct Connection” from the Proxy settings and then click on the “OK” button
  6. Select the Security tab from the Java preferences window
  7. Select the “Enable Java content in the browser” checkbox

 

 

 

 

 

SeeVogh does not start (or starts and hangs) on my Linux PC

  1. Type “javaws -viewer” in a terminal window
  2. In the “Java Control Panel” window close the “Cache Application Java” window if needed

 

  1. Click on the “Network Settings…” under the “General” tab.
  2. Direct connection

 

  1. Select “Direct connection” on the “Network Proxy Settings” then click on “OK
  2. Network Settings

Is there a quick way to determine if my system will run SeeVogh?

Yes. Download the program at this link and run it. It is a system checker program written in Java so you will need to have Java running on your machine. The output describes what is checked and if system components are adequate or not. If you cannot run this program it is likely do to the absence of Java on your computer. This link is for Window, Macintosh and Linux PCs only and will not work on mobile devices.

 

 

How do I remove SeeVogh from my Windows PC including removing it from my Java web cache?

  1. Click on the Start Windows menu button
  2. Type “javaws -viewer” in the search field
  3. In the “Java Control Panel” window (close the “Cache Application Java” window if needed), Click on “Settings…” in the “Temporary Internet Files” under the “General” tab.
  4. Temp files settings

  5. Click on the “Delete Files…” button of the “Temporary Files Settings” window.
  6. Select the “Applications and Applets” and “Trace and Log Files” before clicking on the “OK” button
  7. Open the “Command Prompt” by going to “Menu” and selecting “All Programs” and then “Accessories”.
  8. Type the following command without the quotes, “DEL /Q /S /F .SeeVogh*” and hit the “Enter” key

 

 

 

How do I remove SeeVogh from my Macintosh PC including clearing it from my Java web cache?

 

Macs with operating system version 10.6 (Java 1.6) or lower

 

  1. Open the Finder Finder
  2. Go to the folder : Applications/Utilities App / Utilities
  3. Double click on “Java PreferencesJava Pref
  4. Select the “Network” tab from the Java preferences window
  5. Network Tab

 

  1. Click on the “Delete Files…” button
  2. Delete Files

  3. Select the “Applications and Applets” and “Trace and Log Files” before clicking on the “OK” button

 

Macs with operating system version 10.7 (Java 1.7) or higher

 

  1. Open the System Preferences Finder
  2. Click on the Java Java button from the Other section
  3. Select the “General” tab from the Java preferences window
  4. Click on the “Settings…” button of the Temporary Internet Files section
  5. Click on the “Delete Files…” button
  6. Delete Files

  7. Select the “Trace and Log Files”, “Cached Applications and Applets” and “Installed Applications and Applets” before clicking on the “OK” button
  8. Open the Finder
  9. Go to the folder: Applications/Utilities
  10. Open the Terminal Window
  11. Type the following command without the quotes: “rm -rf ~/.SeeVogh*” and hit Enter

 

 

 

How do I remove SeeVogh from my Linux PC including clearing it from my Java web cache?

For Java from Oracle/Sun

  1. Type “javaws -viewer” in a terminal
  2. Temp Files Settings

  3. In the “Java Control Panel” window (close the “Cache Application Java” window if needed) click on the “Settings…” in the “Temporary Internet Files” of the “General” tab.
  4. Click on the “Delete Files” button of the “Temporary Files Settings” window.
  5. Select the “Applications and Applets” and “Trace and Log Files” before clicking on the “OK” button
  6. Open the Terminal (shell)
  7. Type the following command without the quotes, “rm -rf ~/.SeeVogh*”

For Java from OpenJDK

  1. Open the Terminal (shell)
  2. Type the following command : rm -rf ~/.netx/cache/*
  3. Open the Terminal (shell)
  4. Type the following command without the quotes, “rm -rf ~/.SeeVogh*”

For Java from IcedTea (clone of OpenJDK in Ubuntu 11.4)

  1. Open the Terminal (shell)
  2. Type the following command without the quotes, “rm -rf ~/.icedtea/cache/*”
  3. Open the Terminal (shell)
  4. Type the following command without the quotes, “rm -rf ~/.SeeVogh*”


 
 

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